We offer Free shipping on all orders over USD$35. All orders ship via air mail (e-express). For orders under USD $35, we offer a flat rate of USD $8. All shipments originate from Hong Kong. Your order will be ready to ship in 2 - 3 business days. Once shipped, orders typically take 8-10 business days to reach their destination. You will receive an order confirmation by email, followed by an email with the shipping information.
Countries that ship via e-express include :
North America: USA, Canada, (8-10 business days)
South America: Brazil, (10-14 business days)
Europe: UK, Portugal, Belgium,Norway, Ireland, Russia, Switzerland, Netherlands, Germany, France, Spain, Sweden, Finland, Poland, Denmark ( 10-14 business days )
Asia: South Korea, Japan, Singapore, Vietnam, Malaysia, Thailand, Philippines, Indonesia, Turkey,Israel ( 10-12 business days )
Oceania: Australia, New Zealand ( 10-12 business days )
Customers are responsible for any customs and import taxes that may apply. If your order has not arrived after a significant amount of time (over 1 month), please let us know and we will investigate or re-send if necessary.
Countries not listed above will be shipped via I-mail for a flat rate of USD $9 (arriving in 2-3 weeks) and the time depends on the country. You can always contact us for verification before checkout.
Domestic orders are USD $2 for Hong Kong & USD $6 for China via Shun Feng and should arrive within 2-3 days. If you require domestic shipping, please ensure that your address is provided in Chinese characters.
Currency & Tax
All prices are in USD except otherwise stated.
Buyer is responsible for any applicable taxes or duty that may be applied after shipping in their home country.
Return & Refund Policy
At Craftedleaf, we really want you to be completely satisfied with both our products and our service to you. We only sell teas that we ourselves drink and so are confident that you will like whatever you buy from us. However, if you are not completely satisfied with anything that you've bought with us, you can return it to us within 15 days. Once we've received the returned item, we will either give you a refund or exchange it for another item at you request. If 15 days have gone by since your return, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned less than 15 days after receiving the delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please see about our teaware for additional information about our selection process and standards.